RETURNS POLICY
We are happy to exchange or refund goods if returned within 14 days of purchase and provided that they remain unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact.
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ONLINE RETURNS
If you wish to return an unwanted item, you may do so, once you notify us within 14 days of receipt of the order via email. We will be in touch as soon as we are notified of the return. The item must be unused, in its original condition and packaging with all materials, manuals and accessories intact. Please note that it is your responsibility to return this item in protective packaging and you are responsible for return postage costs. You must also ensure that you quote your order reference number on the return. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.
Returning a Damaged or Faulty Item
Damaged in Transit
We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online contact us form here. Where the damage is not noticeable until you open your parcel, after you have signed for delivery or where the parcel is delivered via routine Royal Mail which cannot be refused, then you must notify us within 48 hours via our online contact us form here. We will then advise on how best to proceed. Please check all contents on receipt of your order.
We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.
Faulty Item
In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights. This item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement / repair / refund) which is at our discretion.
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We are happy to return such items to the customer at the customer's cost. In Dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.
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